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Free objective, impartial assessment that shows how well CI is embedded in the culture of your organisation

Pin point which areas to target in order to embed CI.

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To create a Maturity assessment survey for your organisation, first register or sign in below. You will be asked for basic information about your organisation and then can create teams that are relevant to your organisation.

From there you can create a survey link to send to your teams and gather valuable data securely. You will be able to log back in to see your results and in time conduct year on year comparisons!

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If you would like to enquire about expert advice to help you investigate how well CI is embedded in the culture of your organisation we are able to offer additional services.

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Institute for Continuous Improvement in Public Services

Charity Registered in England: 1159783 Company Number: 08114272

I receive regular updates on organisational performance to understand if we are achieving strategic objectives.

0 = I never see this sort of information.
7 = I regularly receive information.

I feel that the way employees work and behave is guided by the organisation's principles / values.

0 = Principles are not abided by.
7 = Every goal, activity and communication reflects the principles.

I feel that the organisation's working principles / values enable and support a culture of continuous improvement.

0 = The principles do not encourage continuous improvement.
7 = The principles encourage continuous improvement.

I clearly understand the requirements of the stakeholder's of my work and the quality they expect.

0 = I have no idea what my stakeholder requirements are.
7 = I am completely clear about this and review stakeholder needs regularly to ensure they haven't changed.

I regularly receive accurate, relevant and up-to-date information which enables me to understand the effectiveness and efficiency of the processes I deliver.

0 = I never receive information about performance.
7 = My work has clear quality measures and I receive a constant drip feed of information that enables me to understand improvement opportunities .

When I have been involved in change initiatives; I share lessons learned with colleagues.

0 = I don't bother and / or there is no way to do this.
7 = I always share successes and lessons learned, using the processes that are in place, as I understand the value to others.

The outcome of improvement initiatives are communicated across the organisation so others can learn from failure and success.

0 = I rarely see anything about any improvements.
7 = The organisation always communicate change and celebrates the success of improvement initiatives and efforts.

I understand the principles / values by which the organisation expects me to work.

0 = I have no knowledge of the organisation's principles / values.
7 = I am fully aware of and abide by the principles and values.

I understand the organisation's strategic objectives for the coming year.

0 = I have no knowledge of the strategic objectives.
7 = I completely understand the organisation's strategic objectives.

I know how and where to refer ideas for change that I am not empowered to introduce myself.

0 = There isn't a way to refer change that I know of.
7 = There is a robust process by which I can refer ideas.

I think about, and contribute ideas for improvement, even if they are not directly related to my work.

0 = I don't contribute.
7 = I always contribute.

I am given time to explore opportunities to improve the effectiveness and efficiency of the processes I deliver.

0 = I am never given time to improve effectiveness and efficiency.
7 = I am encouraged to make time for improvement.

I work in partnership with others to mitigate any risks to delivery.

0 = I don't work in partnership to mitigate risk to delivery.
7 = I consistently work in partnership with others to mitigate risk to delivery

I understand the purpose of our organisation and the beneficiaries of our service.

0 = I do not understand what the purpose or beneficiaries.
7 = I fully understand this.

When improving a process, I consult with everyone involved in the end-to-end process, to ensure I understand opportunities for and impacts of improvement.

0 = I never involve those within the wider process.
7 = I always work across boundaries when exploring opportunities to improve.

I regularly review information to identify opportunities to improve effectiveness and efficiency.

0 = I don't look at information with improvement in mind.
7 = I review and analyse information as a matter of course to help understand where things could be improved

I follow standard work practices that ensure the right outcomes are achieved right first time every time.

0 = There are no documented processes in place.
7 = I follow set processes which are documented and ensure I deliver right first time every time

I understand how my work contributes to the achievement of the organisation's strategic objectives.

0 = I have no idea how my work contributes to the achievement of the organisations strategic objectives.
7 = I fully understand how my work contributes to the achievement of the organisations strategic objectives

The boundaries within which I am empowered to introduce improvements are clear.

0 = I do not have any boundaries.
7 = The boundaries are well defined and I am empowered to work within them.

I understand the stakeholders of my process.

0 = I don't know who the stakeholders of my process are.
7 = I know the stakeholders of my process and what their interest in the process is.

Efforts to improve efficiency and effectiveness are recognised and valued by the organisation.

0 = I never feel my contribution is valued.
7 = Effort is always recognised.

The organisation has processes to manage improvement projects that ensure the intended outcomes are achieved.

0 = I am unaware of any formal change processes.
7 = Processes are in place to ensure change is managed in an appropriate way.

The organisation ensures that stakeholder needs are at the heart of all service improvement.

0 = I am not aware that stakeholder needs are considered.
7 = Stakeholders are an integral part of service design.

I believe that leaders champion continuous improvement as a way of improving the quality of outcomes.

0 = I don't see any evidence of leaders championing improvement.
7 = All leaders champion improvement with a focus on improving quality.

I consider the organisation takes a proactive approach to identifying and implementing improvements to service delivery.

0 = The approach to improving service delivery is reactive.
7 = The approach is proactive.

I feel the culture is one where challenges are used as an opportunity to learn, not blame.

0 = Problems result in blame.
7 = Problems are used as a learning opportunity.

My personal objectives require me to improve effectiveness and efficiency.

0 = My personal objectives don't address this.
7 = My objectives require me to identify and implement improvements.

Experienced change professionals are available to support me if required.

0 = We don't have any change professionals.
7 = We have a team of change professionals that I can call on as required.

I am provided with development opportunities to acquire the skills that enable me to identify and deliver localised improvement.

0 = Development isn't an option.
7 = A structured development program ensures I have skills and knowledge.to identify and deliver improvement.

My manager encourages me to improve effectiveness and efficiency.

0 = The subject is never raised by my manager.
7 = My manager ensures this remains in my thoughts and in the way work is done.

I feel part of a community that is working as one to improve effectiveness and efficiency.

0 = I work in isolation.
7 = I feel part of a cohesive team that works as one to improve efficiency and effectiveness.

I learn lessons when things don’t go as planned.

0 = I never look to understand the root cause of failure when things don’t go as planned.
7 = I always seek to understand what went wrong, why and what can be done to avoid it happening again.

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Facilitated Action Planning Sessions

Here is just some of the data you can discover about your team using the reports generated by this tool…